When users update their personal details (such as email or contact information) through the portal, a change details request is created. Admins can then review these requests, make the corresponding changes in the MIS or relevant system, and mark the request as completed or rejected.
Open Change Details Requests
Log in to My School Portal as an Admin user.
Click Admin Control Panel.
On the left-hand menu, click Users.
Click Change Details Requests.
You’ll see a list of all submitted change requests.
Filter And Find A Request
To find specific requests:
Use the Request Status filter to show only:
Pending requests
Completed requests
Rejected requests
Use the search box to search by user name or other details.
This helps you focus on outstanding requests or locate a specific user’s request.
Review A Change Details Request
From the list, click on the request you want to review.
The full request screen opens and displays:
The user who submitted the request.
The pupil(s) they relate to (if applicable).
The details the user has asked to change.
Review the requested changes and, if possible, complete the updates in:
Your MIS (for example, to change email, address, or phone number), and/or
Any other linked systems according to your school’s internal process.
Make sure the requested details are valid and appropriate before updating your core systems.
Complete Or Reject The Request
Once you’ve processed the request (or decided not to):
At the bottom of the request screen, open the Request Status drop-down.
Select one of:
Completed – if you have actioned the change and updated your systems.
Rejected – if you are not going to apply the change (for example, incorrect, duplicate, or not permitted).
Click Save Changes.
This updates the request status and helps keep your list of pending requests accurate.