Users: Change Your Own Email Address
Log in to your school’s portal using your current email address.
Click My Account.
Click My Details.
Click Edit.
In the email address field, change or correct your email address.
Click Save.
📌Note: At this point, your email has not yet officially changed in My School Portal or in the MIS. You must complete the verification step next.
Verify Your New Email Address
After you click Save, two emails are sent automatically:
To your original email address
This email informs you that a change has been requested for your portal email address.
To your new email address
This email contains a verification link.
To complete the change:
Open the email sent to your new email address.
Click the verification link.
When you click the link:
The email address change is finalised in the portal.
The school is notified that the change has been made.
You are taken back to the portal login page, where you will be prompted to log in using your new email address.
Your password and other login credentials remain the same; only the email address changes.
📌Note:
The verification process does not update the MIS immediately.
The MIS records will only change when the school approves and processes the change request in their MIS/administration workflows.
For a smoother process, we recommend that all change requests are made through the portal first, and the MIS is updated afterwards by the school.
Schools: Changing Email Addresses In The MIS
If the school changes a guardian’s email address directly in the MIS this does not automatically update the email address stored in the portal.
In this case:
Inform the guardian to log in to the portal using their old email address.
Ask them to follow the steps in “Users: Change Your Own Email Address” above to update and verify their new email address in the portal.
This ensures:
The guardian can complete the verification process.
Both the portal and MIS are eventually aligned.
Admins: Update A User’s Email In The Portal (Alternative)
If a user is unable to complete the change themselves an admin can update the email address directly in the portal.
To do this:
Log in as an Admin user.
Open the Admin Control Panel.
Go to the Users page (or equivalent user management area).
Find and select the user.
Edit the email address field.
Save the changes.
📌Note: You may still need to ensure that the email address is updated in the MIS as part of your internal processes, so that the portal and MIS remain consistent.