The My School Portal mobile app gives parents and guardians a mobile-first way to access key school information, complete forms, manage bookings and payments, and stay up to date with school communications. This article is for school administrators and explains the main features of the app, what to review before launch, and how to prepare your school community.
⚠️Important: The mobile app is available in the Apple App Store and Google Play Store, but your school controls when it is enabled for your users. Make sure your content, dashboards, and app layout are ready before you switch it on.
Understand What the Mobile App Includes
The mobile app brings together a wide range of school and student information in one secure platform for parents and guardians.
Parents and guardians can use the app to access:
Instant communication through real-time in-app message notifications.
Academic information such as attendance, reports, exam results, and daily timetables or planners.
Contact and requests including absence reporting, leave requests, and concern forms.
Data collection through forms such as start-of-term packs and medical updates.
Bookings and payments for trips, clubs, events, and other activities.
Document access for important school documents.
Shared resources including learning materials and key school information.
The app also supports features such as:
Biometric login.
Optimised mobile navigation.
Multi-school access.
These features are designed to improve convenience and engagement for families.
Prepare Your School Before Launch
Before enabling the app for your school community, review the key setup areas in the portal.
Review current content
Open Content Manager in the portal.
Review your existing content pages.
Check that pages are:
Up to date
Relevant for mobile users
Visible in the app where required
This helps make sure parents only see current, useful content when the app goes live.
Review the Guardian Dashboard
Open the Guardian Dashboard setup.
Check which widgets, links, and content are shown to parents.
Update the dashboard so it reflects the information you want guardians to see first in the app.
Review App Manager
Open App Manager.
Check the app structure and navigation.
Organise the layout so the most important areas are easy for parents to find.
Enable the mobile app
Once your setup is complete, enable the mobile app in your portal settings.
After enabling, allow up to 5 minutes for the app to go live for your school community.
Invite parents
Use the built-in email template to notify parents and guardians about the app.
Send your launch communication once you are satisfied that the app content and layout are ready.
Decide What Content to Include
You can make a wide range of content available in the mobile app.
Academic information
You can include areas such as:
Reports.
Timetables.
Assignments.
Exam results.
Communication
You can include:
Messaging.
Notifications.
Contact forms.
Events and activities
You can include:
Calendars.
Sports fixtures.
Payments
You can include:
Trip bookings.
Clubs.
Event bookings.
Ad-hoc payments.
Documents and files
You can include:
Guardian documents.
Student files.
External links.
🤓Tip: Enable as many relevant features as possible so parents and guardians get the best overall experience when using the app.
Use the Available Rollout Resources
To support your rollout, make use of the available resources for administrators and families.
Available resources include:
Release notes.
Parent communication templates in Template Manager.
These resources can help you prepare your content, train internal teams, and communicate clearly with parents and guardians before launch.
Get Support
If you need help while preparing or launching the mobile app:
Go to the Support Portal.
Raise a new case.
The support team can then help you with the next steps.